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And asked them if they were getting what they pay for on Verizon Fios internet. Antivirus and anti-spyware software find these programs and eliminate them, thus freeing up resources. Slow Fios Internet speeds in the evenings. Log in or sign up in seconds. Ok, sorry about your inconvenience and thank you for using.

Slow Fios Internet speeds in the evenings

How to Increase the Speed of Verizon FIOS

I also noticed the same slowdown during the day of the big late January snowstorm when everyone was home. On the desktop, I use Verizon's speed test tool to test my speed, though I get similar results using speedtest. And it's been consistent: I think it's fair to deduce that there's an overload issue in the area that Verizon is either not aware of or doesn't want to invest in an upgrade. I've called a few times and customer service has been nice light years ahead of Comcast but follow up has been weak with things left open ended or the agent saying they'll call me back the next night with another tech person and they don't call.

I'm a fairly advanced user and really don't want to call again and start from square one. Any thoughts about elevating this would be appreciate. If I don't get a resolution, it's back to Comcast. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link.

This should be checked on a frequent basis , as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

New router came, no change in the problem -- speed slows to a crawl during the general hours of 8: I'm a fairly tech-advanced user, and I'm tried of doing the same troubleshooting steps when it's pretty clear that Fios doesn't have the resources to deliver the promised bandwidth during peak periods of demand.

Verizon and most other isps only guarantee connection to their network. That's why most adds say words like speeds up to X. My monthly reports always show that I meet or exceed subscribed speeds.

I'm having the speed issues during after work and on the weekends. And i am suppose to have 75Mbps download and upload. If your test to speedtest. The support guys come and waste time and keep changing the equipments. The issue is widespread where they are unable to support the speeds they are promising. For me they just made me upgrade to a pricy plan saying I have more devices etc. I am going to say that maybe it's over booked in your area.

Don't fall for that you need higher speed to connect more devices. If you check the Verizon speed test from their servers it will tell you what Verizon Fios is functioning at. Accessibility Services Skip to main content. Slow Fios Internet speeds in the evenings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All forum topics Previous Topic Next Topic. Message 1 of Message 2 of Any other test leaves their network and they can't guarantee.

Checking via speed tests is a good start but they don't give you a definite answer. I can usually get better results using speed test servers outside my country than using ones close to my real location.

The best way to go about it would be to disconnect all existing devices from the internet and try things using an independent device e. It is also important to test sites and downloads you usually don't use. There is always the option that the server or service you usually use simply doesn't offer the bandwidth your line is able to achieve. If those independent tests are not matching what you are paying for it may be an issue with your router or switch. Last but not least check your internet contract, especially the fine print.

Providers often like to hide some inconvenience in there. For example it could state that you on a shared line and the overall bandwidth is shared with other customers on the same line. That usually means despite what your line is supposed to be during peak hours you'll never get the full speed of it.

Some local providers here like to do this for flat buildings e. That means whenever more than 20 customers are online none of them will get the full speed. What results do you get from SpeedTest?

When you are seeing these slow speeds, what are the other machines doing? Are you using QoS settings on your router for traffic shaping? Are the servers you are contating under heavy load? Do you see slow speeds with all web traffic or just specific servers? I don't know why your connection is slow, especially if SpeedTest is telling you that your speed is so high.

How old is your network equipment? I don't buy it myself though. When you say the Internet is slow - how slow? Because if SpeedTest is telling you your speed is so high, and SpeedTest is a website using the HTTP protocol, then websites should be loading at that speed Do you get time-outs, does your browser sit on "Sending request I think that Verizon owe you proper support.

As a paying customer you should be making life hell for them until they help you. Pawning you off with a "welp not my problem sucka" attitude is endemic of typical half-assed support in the communications industry worldwide, and really you should be asking for managers, supervisors, manager's managers and generally just keep ascending the chain until someone helps you out.

Even if, at the end of the day it's entirely your fault, Verizon should still do more than provide vague potential solutions over the phone. Tell them you will be taking your custom elsewhere if it's not fixed within the month and see what they do. My network equipment is about 6 months old. I am using Verizon's standard generation 3 router.

Webpages took a long time to load, maybe about 20 seconds. What do you mean by "crawling"? My browser usually gets time-outs but also the occasional void of "Sending request I understand what to do regarding communicating with the Verizon FiOS support specialists. Facebook Twitter Pinterest Whatsapp Email.

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I pay for mbps Internet but, for the past six months or so, Fios Internet slows to mbps download between the hours of about to at night, almost every night. Speeds on the upload vary widely but I am often able to . To test the speed of a device, using the My Fios app select: Internet > under Wi-Fi Health Check select Speed Test Note: There is no way to . Verizon FIOS Slow Download Speeds ekeenan81 Nov 17, , PM I have a Verizon FIOS tech coming out on Friday 11/18 but was hoping in the meantime some people couple provide some help.