iPlayer down - BBC media player not working for hundreds of users

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bbc iplayer not working,
The majority of people reporting that BBC iPlayer is down are experiencing issues with the website itself. Do you get any error code? Same here - no help from the BBC as usual. Is an error message displayed? Keep getting a message that reads "You'll need a new app to open this bbc-ipd". I hope this helps.

iPlayer reports

Not able to work on bbc iplayer in windows 10.

FAQ for information and updates about this issue. What kind of device is it? Include the model number and the version of software if possible. Is an error message displayed? What exactly does it say? What is the error number? Does it affect live or on-demand programmes? Apparently, BBC and likely euronews stopped supporting an old version of the player for many smartTV models.

While mine is not specifically listed, it is in the range. All other Samsung Smart TV models remain unaffected. Thanks for the info but my Smart TV is a model and is specifically listed as a "supported device".

However, I suspect they have withdrawn support for these as well and just haven't got around to updating their list. Nothing worked, so I called Samsung. They remote-accessed into my TV and pulled up a service menu that I hadn't come across before must be via some special combination of commands. From there, they were able to completely remove all the apps, then reinstall them from scratch rather than just deleting the pointer and reinstating it, which is all you can do through the normal menu.

This process fixed iPlayer on my TV, so I can only assume the app had somehow become corrupted possibly from a recent broadband outage we'd had and needed a complete reinstall. Anyway, everything working perfectly now, so many thanks to Samsung remote support! Preeti Patel Replied on August 25, Thanks for marking this as the answer. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. How satisfied are you with this response?

In reply to Preeti Patel's post on August 25, TomAllen-S Replied on September 4, Abel Replied on September 20, In reply to TomAllen-S's post on September 4, I've just realised I cannot stream anything at all.. I have Windows 10 and my laptop is an HP sa many thanks in advance for your advice. MaggieGardner Replied on December 27, Same here - no help from the BBC as usual.

They simply say they "cannot support Windows 10" at this time. It worked perfectly in Windows 8. Keep getting a message that reads "You'll need a new app to open this bbc-ipd". Managed to find a way to put this app on using Firefox - won't work in any other browser , but only worked for a single time.

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The BBC iPlayer is a streaming television and radio service that is made available by the BBC. In addition to programming from the BBC, the platform also offers programmes from broadcasters including ITV, Channel 4, and Channel 5. Check our iPlayer System Information FAQ to find out what version of the iPlayer software you have installed. What kind of device is it? (Console/TV/streamer, set-top box, etc.) Include the model number and the version of software if possible. Don't worry if yours is not working or is being blocked. The workaround is surprisingly easy. A VPN was and still is the best way to access the BBC iPlayer outside the UK.